FAQ

If you need immediate assistance, please email office@csizmar.ca and our amazing Customer Service team will be happy to help you out!

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 4–7 business days
● Europe: 7–10 business days
● Australia: 3–15 business days
● Japan: 5–10 business days
● International: 10–20 business days

[Covid-19]Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
    ● Ask your local post office if they have your package
    ● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at our contact us page with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please contact us.

We’re so sorry if the product you ordered arrived damaged.

To help us resolve this for you quickly, please email us at office@csizmar.ca within 7 days with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at office@csizmar.ca within a week after receiving your order.

Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email office@csizmar.ca and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and new shipping address.  

Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible.

Once your order ships from one of our warehouses, most items are delivered to the customer within 5 – 10 days after the item ships.

For International Shipping, customs has the right to impose an additional fee or VAT. The fee varies by country and we are unable to calculate this in advance. Csizmar.ca is not responsible for the payment of this fee.

Using the UK as an example, they state they will charge VAT on any shipment with a value greater than £15, which equates to approximately $23.27 USD.  

You can read more about import taxes and duties for the UK here:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Taxes will vary from country to country, as will tax enforcement.  We have found Canada and the UK to be among the countries with the strictest enforcement, unfortunately.  At any rate, this is an extremely common issue for international customers.  For folks that are especially upset or feel they were unlawfully taxed, we recommend they contact their customs office to file a dispute.  Customs offices will have forms available where their citizens can file their dispute, like this one for the UK:

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285

Yes! We ship worldwide.

Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country’s local postal service for final delivery. Keep in mind that international orders can take up 3- 8 weeks to be delivered.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at office@csizmar.ca with photos of wrong/damaged items and we’ll sort that out for you.